Privacy policy

Who this policy covers

This policy describes how Scenteira handles personal information when you browse scenteira.com, contact us, create an account or place an order. Our store is based in Gujarat, India. For privacy questions, write to [email protected].

Information you share

• Orders: your name, contact information, billing and delivery details, products, sizes, quantities and order correspondence.
• Accounts: the details you enter when registering and the orders associated with your account.
• Support: information, photographs and messages you choose to send when asking for assistance.

Share only what is needed for your request. Never send your password, a payment PIN or an OTP to our support team.

Information used by the website

WordPress and WooCommerce use cookies and related technologies to support account access, shopping sessions, cart contents and checkout. Wishlist preferences can be saved in your browser. Our hosting and security services may process technical information such as IP addresses, device or browser information, requests and security events.

See our Cookies & storage policy for more information about these features and browser controls.

Why information is used

Information is used to process and deliver orders, manage payments or refunds, respond to support requests, maintain accounts, prevent misuse, keep the store working and meet applicable recordkeeping obligations. Optional communications should follow the choice you make and the applicable requirements.

Services involved in your order

Operating the store may require sharing the information needed for a task with hosting and security providers, delivery partners, payment services when offered, and other service providers supporting that task. Delivery partners need delivery details; payment providers handle the information required by their chosen payment method. Their own privacy notices explain their services.

When you follow an external link, including WhatsApp, that service handles the information you share under its own terms and privacy policy.

How long information is kept

Order, account and support information is retained for the purposes described above and for applicable accounting, tax, dispute and legal obligations. Different types of records may have different retention needs. Contact us if you would like to understand the records associated with your account or request deletion.

Your requests and choices

You can ask us about your personal information, request a correction or raise a deletion or privacy concern at [email protected]. We may need to verify your identity before acting on a request. Some information may need to be retained to complete an order or meet an applicable obligation.

You can manage cookies and local storage in your browser. Clearing or blocking essential storage may affect your cart, wishlist, sign-in or checkout.

Security and policy updates

Keep your account credentials private and use a secure connection when shopping. Contact us if you suspect misuse of your account. This page may be updated when store practices or applicable requirements change; the updated date appears above.